Customer Journeys

New Case Managment

Zeiterfassung

00:00:00 läuft

Casw Allocation

Identify Issue Category

Identify Issue Severity

Identify Issue Impact

Allocate to Resolution Team

Advise Customer of Resolution estimate

Issue Identification

Identify Issue Dependencies

Identify Issue Resolution

Estimate Resolution Time

Advise Customer of Resolution Estimate

Advise Customer Issue Resolved

Technical Resolution

New Tasks

Suggested Knowledge

	Subject	Status	Start Date	End Date	Assigned User
	Design Sprint	Executed	2023-09-30 01:12	2023-10-01 01:11	Sam Frank
	Meeting Lead	Scheduled	2023-10-01 7:41	2023-10-02 9:41	Nikki Oley

5Executed

7Active